Effective Date: May 2026
Saint Johns Orthodontics (“Saint Johns Orthodontics,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and process your information when you visit our website, communicate with our office, schedule appointments, or receive orthodontic services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
This may include:
- Full name
- Email address
- Mobile phone number
- Mailing address
- Date of birth
- Insurance information
- Appointment information
- Information submitted through website forms
- Any other information you voluntarily provide
Health Information
As part of providing orthodontic services, we may collect:
- Medical history
- Dental history
- Treatment plans
- X-rays and imaging
- Insurance information
- Other health-related information necessary for your orthodontic care
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Referral pages
- Date and time of your visit
How We Use Your Information
We use your information to:
- Schedule and confirm appointments
- Provide orthodontic consultations and treatment
- Send appointment reminders
- Respond to inquiries
- Provide customer support
- Process billing and insurance claims
- Improve our website and patient experience
- Send office announcements
- Comply with applicable laws and regulations
- Send SMS communications where you have provided your consent
Information Sharing
We do not sell or rent your personal information.
Information may be used only as necessary to provide our services, comply with legal obligations, or support our business operations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, messaging platforms, and telecommunications providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
SMS Communications & Consent
Saint Johns Orthodontics offers SMS communications to patients and prospective patients who voluntarily opt in through our website.
Users opt in by providing their mobile phone number and selecting an unchecked SMS consent checkbox before submitting a consultation request form, contact form, appointment request form, or any other online form.
By opting in, users agree to receive SMS messages regarding:
- Appointment confirmations
- Appointment reminders
- Consultation scheduling
- Treatment updates
- Billing notifications
- Customer support communications
- Office announcements
- Responses to patient inquiries
- Occasional promotional messages regarding orthodontic services, special offers, and practice updates (where marketing consent has been provided)
Message frequency may vary.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of receiving treatment or purchasing any goods or services.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance the browsing experience
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information where permitted by law
- Withdraw consent for communications
- Opt out of marketing communications
- Update your contact information
To exercise these rights, please contact our office using the information provided below.
Third-Party Websites
Our website may contain links to external websites for your convenience. Saint Johns Orthodontics is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date. Your continued use of our website after any changes are posted constitutes your acceptance of the revised Privacy Policy.
Contact Information
Saint Johns Orthodontics
Website: https://saintjohnsorthodontics.com
Phone: (904) 460-2200
Email: greatsmiles@saintjohnsortho.com
Address: 559 W. Twincourt Trail Ste. 602, St. Augustine, FL 32095